PhillyFab5

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Before I get into the criticism of tbe updates, I want to make it clear that I have no arguments about the wins or losses. Bc game is a casino and if they aren't making money thsn they aren't going to stay on business. I understand the risk of gambling and if I lose that I knew the odds were in the houses favor from the start. Nobody forced me to play. Now that's out of the way I do have some major issues with the way they handle the updates and the lack of warnings that they where doing away with the rakeback without letting players know. I had money stored up in it and didn't know it was being eliminated and bc did post that it would be making up for it in the future and never did. It would of been nice to have out vip host inform us about it. That's is another issue on it own. Vip host are completely pointless to have any time I had an issue I got the same reply with no follow up every dingle time i gad am issue, and the reply was, "I'll pass it on". If that's the case, their completion percentage is worse than Aarr9n Rodgers this yr, 0٪ After the updateat the end of Sept, I deposited $75 in Cro and after playing for 10 hrs, my total wager in that time was around $43k. I had just over $1750 in my wallet that I won and tried to withdraw $1200 and my available balance was $4.92. I asked my vip host and his comment was to read the new rules which I did. I neededvto wager 40xs the amount of the $75 ($3k worth) and I was $40k over that. I then got the "I'll pass it on " comment and never heard back. But even so it is insane to say that of indeposit $1, I have to bet $40 to to be able to withdraw that. So after that day I didn't deposit any m9ney for a couple wks because that insane to expect to win anything having to wager that. I started playing again when that was changed back to having to wager 1:1 which is fair. I also contacted support to get help but that was even worse than asking my vip. And then again acouple wks ago i made a mistake by tipping 10 ppl 20ltc in rain when I meant to use my bcd. If intend someone $100 in a tip, I will get a high tip alert warning bur if I $750 in rain there is no warning? I dint get that either. I contacted the help center right away and sent 3 or 4 messages but no5none told dud I ever get a reply and mynhostbgor back to 2 days later. Even if there's nothing that can be done about that, it would still be nice to have someone talk to if I needed help but I was made to feel like I am not important enough to even have their time wasted to send a 1min message when I was in the chat rm trying to fig out why I only had $4.93 available after wagering $43k and only made 1 deposit of $75, I was muted with no explanation why. I didn't mouth anyone, curse or br rude towards, but just trying to ask eomeone ifvtbry could explain to me what the new deal is since I couldn't get the help center or my vip host to answer question, I get muted. Basically I took it as I was tild to shut up and don't ask, just follow the new rules. If that was any other casino that happened to with a player that has wagered over $7million in 1.5 yrs of playing, there's no way i would of been treated the way i was. So now I don't expect anything. I don't care any incentives they offer. I don't make big deposits and I don't interact wirh anyone because that experience changed the way look at bc. If I bet and win, great. If i lose, it's a few dollars. If they don't care bout this customer and think of me as a sheep thsn that's what they will get. With all that being said, when it comes to winning and losing, I actually think it's easier to win here than other casinos.

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